Shipping & Returns
Thank you for shopping with Bali Ease. We understand that many of our customers are preparing for upcoming travel, so we aim to process and dispatch all orders as quickly as possible.
Order Processing
We aim to process and dispatch all orders within 48 hours (Monday to Friday) via Australia Post.
Once your order has been dispatched, you will receive a confirmation email with tracking information. If you have not received your tracking details within 3 business days of placing your order, please contact us.
Shipping Within Australia
Please note that these delivery estimates are provided by Australia Post and may vary depending on location, seasonal demand, weather conditions, and other factors outside of our control.
Standard Post Delivery Estimates:
- Same State: 2–5 business days
- Interstate (Metro): 3–6 business days
- Regional and Remote Areas: Up to 7+ business days
Express Post Delivery Estimates:
- Metro to Metro: 1–3 business days
- Metro to Regional/Interstate: 1–4 business days
- Remote Areas: 3–8 business days
International Shipping
We currently ship within Australia and New Zealand only.
Shipping costs are calculated at checkout based on your delivery location.
We're working on expanding our international shipping options and look forward to making Bali Ease available in more countries soon.
International Taxes
All orders are shipped from Melbourne, Australia. Some countries apply taxes to international sales. It's your responsibility to check to see if there are any additional taxes in your country, and to pay them.
Travelling Soon?
To ensure your order arrives before your trip, we recommend placing your order at least 7–10 days prior to departure whenever possible.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping details at checkout.
Please ensure your shipping address is correct when placing your order, as we are unable to amend addresses once an order has been dispatched.
Bali Ease is not responsible for orders shipped to an incorrectly supplied address or any resulting loss of products.
Lost, Stolen or Delayed Parcels
Once an order has been dispatched via Australia Post, delivery is managed by the carrier.
While we will do our best to assist with any shipping issues, Bali Ease cannot be held responsible for delays caused by Australia Post, weather events, peak shipping periods, customs processes, or other circumstances beyond our control.
If your parcel appears to be lost or significantly delayed, please contact us and we will assist in lodging an enquiry with Australia Post.
Returns
Due to the nature of our products, we do not accept returns for change of mind or non-faulty items. Returned products cannot be resold once opened, regardless of their condition.
If your product arrives faulty or damaged, please notify us within 7 days of receiving your order. We will work with you to resolve the issue and, where appropriate, provide a replacement or refund.
For assistance, please contact us at hello@baliease.com and our team will be happy to help.
We appreciate your support and look forward to helping you travel with confidence.
